Employment

Thank you for your interest in employment with the SeaVenture Beach Hotel and Restaurant. Our hotel rooms have their own hot tub on the balcony. Your primary duty is to empty, clean, sanitize and refill the tubs for guests and clean the outside area of the hotel room. You will also be responsible for cleaning public areas of the SeaVenture. Desired applicant will have reliable transportation and report to work on time, will be able to hustle to meet check-in deadlines on busy days and be able to redirect focus on slower days to deep clean public areas. Weekend and Holiday availability is required.

DUTIES AND RESPONSIBILITIES:

• Enters and prepares the room for cleaning the spa.
• Maintains own cleaning supplies, uses chemicals correctly
• Removes any debris from the tub and patio areas
• Cleans all patio chairs, tables, and sliding doors leading to the patio.
• Sweeps front entrances, walk ways, hallways, staircases, and removes spider webs and cleans patio lights.
• Attends staff meetings.
• Reports any maintenance problems as they occur to the maintenance department and the department head or manager on duty.
• Reports any unusual occurrences or requests to the department head or manager on duty.
• Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
• Assists in other areas of the department as needed.

COMPETENCY: To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner;
• Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance;
• Team Work - Contributes to building a positive team spirit.
• Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
• Organizational Support - Follows policies and procedures including but not limited to, dress code policies
• Adaptability - Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time.
• Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Asks for and offers help when needed.
• Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently.
• Professionalism - Treats others with respect and consideration regardless of their status or position.
• Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner.
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials prop

Experience: Previous housekeeping-related experience desired.

Physical: Requires grasping, writing, standing, sitting, climbing stairs, walking, repetitive motions, hearing, visual acuity, and may occasionally have to lift up to 40 pounds.

DEBERES Y RESPONSABILIDADES:
• Entra y prepara la habitacion y el spa para limpiar.
• Mantiene articulos de limpieza propios, utiliza los quimicos correctamente.
• Elimina los residuos de la tina y el area del patio.
• Limpia todas las sillas del patio, mesas, puertas corredizas que dan al patio.
• Barre las entradas principales, pasillos, escaleras, elimina las telaranas y limpia las luces del patio.
• Asiste a reuniones del personal.
• Informa cualquier problema de mantenimiento cuando este ocurre al departamento de mantenimiento o al encargado en turno.
• Informa de cualquier acontecimiento inusual , o requerimiento al encargado en turno.
• Ayuda en otras areas del departamento segun sea nesesario.
• Comprende que aveces por las nesesidades del negocio tenemos que asignar tareas adicionales establecidas por el gerente en
cualquier momento.

EXPERIENCIA: Experiencia relacionada con el servicio de limpieza es deseado.
REQUERIMIENTOS FISICOS: Se requiere usar fuerza, escribir, estar parado, sentado, subir escaleras, caminar, movimientos repetitivos, la audicion, y agudeza visual, en ocasiones es nesesario levantar hasta 40 libras.

POSITION TITLE:        Guest Service Agent

REPORTS TO:                Front Office Manager

POSITION SUMMARY:  Provide customer service to all resort guests (hotel guest or non-hotel guest) who come to stay in the hotel, use on site facilities, or gather information for an upcoming stay or event.  Work with a computerized property management system.  Check guests in and out of the hotel.   Answer incoming calls and create reservations for guests.

DUTIES AND RESPONSIBILITIES:

• Greet all guests both hotel and day use.
• Answer incoming hotel calls and create reservations. This includes following the Signature Worldwide Magic Formula, quoting rates and availability, confirming the reservation, and setting up special payment and pre-sets.
• Check in guests. This includes greeting and welcoming the guests, checking to see if the room is available, accepting payment, and assigning a room.
• Check out guests and finalize payment. Bills appropriate third parties when necessary.
• Possess a clear understanding of all room types and amenities.
• Possess a clear understanding of all reservation channels, how guests make reservations on each, and how the hotel accepts payment for each channel.
• Perform room shows to prospective guests.
• Understands general information about the facilities. Reads and initials all memos daily.  Is aware of daily activities and meetings taking place at the hotel.
• Coordinates special room deliveries with the bellman. This includes assigning the room, gathering the inventory, and billing.
• Thoroughly understands and adheres to proper cash, check, credit card, gift certificate, and special payment handling policies.
• Maintains good communication with other Guest Service Agents, housekeepers, managers and all other departments.
• Maintains the cleanliness and neatness of work area.
• Maintains daily duties check list.
• Perform any special projects requested by management during off peak hours.
• Uses proper telephone etiquette.
• Attends mandatory staff meetings.
• Attends quarterly Signature Worldwide’s ™ training sessions.
• Assist any other staff as needed to the best of your abilities.
• Reports any maintenance problems as they occur to the maintenance department and the department head or manager on duty.
• Reports any unusual occurrences or requests to the department head or manager on duty.
• Records all guest requests on the provided log, follows up with the guests when appropriate.
• Completes cross training in breakfast delivery, housekeeping, spa service and maintenance and maintains an understanding of each.
• Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
• Understands that business demands sometimes make it necessary to have employees take on additional duties and responsibilities set forth by management at any time.

COMPETENCY AND QUALIFICATIONS:

To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily.  Requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.                                                                                                                                                           

• Problem Solving - Identifies and resolves problems in a timely manner
• Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance
• Team Work - Contributes to building a positive team spirit
• Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment
• Organizational Support - Follows policies and procedures
• Adaptability - Able to deal with frequent change, delays or unexpected events
• Attendance/Punctuality - Is consistently at work and on time
• Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan
• Initiative - Asks for and offers help when needed
• Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently
• Professionalism - Treats others with respect and consideration regardless of their status or position
• Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality
• Quantity - Meets productivity standards; Completes work in timely manner
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly
• Able to work holidays, weekends and evenings
• Basic typing skills and ability to operate standard office equipment including: copier, fax, telephone, calculator, etc.
• Proficient with Microsoft Word, Excel, PMS (Autoclerk)

PREREQUISITES:

EDUCATION:          High school graduate or equivalent.

EXPERIENCE:        Six months in a customer service field. 

PHYSICAL:              Requires grasping, writing, standing, sitting, climbing stairs, walking, repetitive motions, hearing, visual acuity, and may occasionally have to lift up to 40 pounds. Requires the ability to stand for up to 8 hours.

Located right on the beach, we offer a friendly work environment and have an opportunity everyday to meet people from around the world and show them what makes our "neck of the woods" so special.

Hours and shifts vary depending on time of year and business demands.  Because the front desk is open 24/7/365, interested candidates must be available to work weekends, evenings and holidays.

Thank you for your interest in employment at SeaVenture Beach Hotel and Restaurant. Please submit completed application through the website or drop off in person to our friendly Guest Service Agents at the front desk.

DUTIES AND RESPONSIBILITIES:

• Enters and prepares the room for cleaning.
• Cleans rooms in accordance to specific company minutes per room standard
• Cleans guest rooms, including guest bathrooms and kitchen area if applicable, according to company and franchise standards including, but not limited to: making beds; emptying wastebaskets; hanging shower curtains; sweeping, scrubbing, and clean floors; and dusting furniture
• Replenishes supplies such as drinking glasses, writing and guest directories, bathroom supplies, and linen.
• Deep cleans areas as directed by supervisor including, but not limited to: washing walls, windows, door panels, and sills
• Uses all chemicals in an appropriate manner.
• Turns in all lost and found items as needed
• Cleans the closet.
• Vacuums the carpet.
• Checks and secures the room.
• Attends staff meetings.
• Reports any maintenance problems as they occur to the maintenance department and the department head or manager on duty.
• Reports any unusual occurrences or requests to the department head or manager on duty.
• Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
• Understands that business demands sometimes make it necessary to have employees take on additional duties and responsibilities set forth by management at any time.

COMPETENCY:

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner;
• Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance;
• Team Work - Contributes to building a positive team spirit.
• Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
• Organizational Support - Follows policies and procedures including but not limited to, dress code policies
• Adaptability - Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time.
• Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Asks for and offers help when needed.
• Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently.
• Professionalism - Treats others with respect and consideration regardless of their status or position.
• Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner.
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

POSITION TITLE:        Maintenance Person

REPORTS TO:                Chief Engineer

POSITION SUMMARY:  Performs routine duties in the maintenance and upkeep of guestrooms and spas under supervision of the Chief Engineer.

DUTIES AND RESPONSIBILITIES:

• Electrical projects and repairs
• Daily cleaning of the pool and spa and general maintenance issues
• Trash pick up
• Minor guest room repair
• Inspect hotel grounds daily for cleanliness issues
• Must know how to sweat copper and complete plumbing projects
• Painting
• Carpet and vinyl cleaning
• General repairs to hotel equipment
• Basic carpentry
• Must know how to do drywall repair and texturing
• Keep hotel guest rooms and equipment in best possible condition
• Performs all assigned side work duties regularly, promptly and correctly
• Complies fully and consistently with all the hotel conditions of employment, safety practices, and standards of uniform, grooming, and personal hygiene
• Complies promptly with special requests of management
• Knows layout of hotel grounds and all equipment and supplies
• Reports any problems to supervisor
• Communicates pleasantly and courteously with guests, management, and co-workers
• Attends and reports on time for all meetings and training sessions scheduled by management
• Works cooperatively with others in a team effort
• May perform other work related duties as requested by manager
• Fill in as needed in different departments (spa, housekeeping, time shares)
• Event set up and take down and special scheduling for event days
• Evening availability as necessary
• Must be able to work weekends and holidays

COMPETENCY:

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner
• Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance
• Team Work - Contributes to building a positive team spirit
• Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment
• Organizational Support - Follows policies and procedures including but not limited to, dress code policies
• Adaptability - Able to deal with frequent change, delays, or unexpected events
• Attendance/Punctuality - Is consistently at work and on time
• Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan
• Initiative - Asks for and offers help when needed
• Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently
• Professionalism - Treats others with respect and consideration regardless of their status or position
• Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality
• Quantity - Meets productivity standards; Completes work in timely manner
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly