Employment

Thank you for your interest in employment with the SeaVenture Beach Hotel and Restaurant. Our hotel rooms have their own hot tub on the balcony. Your primary duty is to empty, clean, sanitize and refill the tubs for guests and clean the outside area of the hotel room. You will also be responsible for cleaning public areas of the SeaVenture. Desired applicant will have reliable transportation and report to work on time, will be able to hustle to meet check-in deadlines on busy days and be able to redirect focus on slower days to deep clean public areas. Weekend and Holiday availability is required.

DUTIES AND RESPONSIBILITIES:

• Enters and prepares the room for cleaning the spa.
• Maintains own cleaning supplies, uses chemicals correctly
• Removes any debris from the tub and patio areas
• Cleans all patio chairs, tables, and sliding doors leading to the patio.
• Sweeps front entrances, walk ways, hallways, staircases, and removes spider webs and cleans patio lights.
• Attends staff meetings.
• Reports any maintenance problems as they occur to the maintenance department and the department head or manager on duty.
• Reports any unusual occurrences or requests to the department head or manager on duty.
• Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
• Assists in other areas of the department as needed.

COMPETENCY: To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner;
• Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance;
• Team Work - Contributes to building a positive team spirit.
• Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
• Organizational Support - Follows policies and procedures including but not limited to, dress code policies
• Adaptability - Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time.
• Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Asks for and offers help when needed.
• Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently.
• Professionalism - Treats others with respect and consideration regardless of their status or position.
• Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner.
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials prop

Experience: Previous housekeeping-related experience desired.

Physical: Requires grasping, writing, standing, sitting, climbing stairs, walking, repetitive motions, hearing, visual acuity, and may occasionally have to lift up to 40 pounds.

DEBERES Y RESPONSABILIDADES:
• Entra y prepara la habitacion y el spa para limpiar.
• Mantiene articulos de limpieza propios, utiliza los quimicos correctamente.
• Elimina los residuos de la tina y el area del patio.
• Limpia todas las sillas del patio, mesas, puertas corredizas que dan al patio.
• Barre las entradas principales, pasillos, escaleras, elimina las telaranas y limpia las luces del patio.
• Asiste a reuniones del personal.
• Informa cualquier problema de mantenimiento cuando este ocurre al departamento de mantenimiento o al encargado en turno.
• Informa de cualquier acontecimiento inusual , o requerimiento al encargado en turno.
• Ayuda en otras areas del departamento segun sea nesesario.
• Comprende que aveces por las nesesidades del negocio tenemos que asignar tareas adicionales establecidas por el gerente en
cualquier momento.

EXPERIENCIA: Experiencia relacionada con el servicio de limpieza es deseado.
REQUERIMIENTOS FISICOS: Se requiere usar fuerza, escribir, estar parado, sentado, subir escaleras, caminar, movimientos repetitivos, la audicion, y agudeza visual, en ocasiones es nesesario levantar hasta 40 libras.

POSITION TITLE:        Guest Service Agent

REPORTS TO:                Front Office Manager

POSITION SUMMARY:  Provide customer service to all resort guests (hotel guest or non-hotel guest) who come to stay in the hotel, use on site facilities, or gather information for an upcoming stay or event.  Work with a computerized property management system.  Check guests in and out of the hotel.   Answer incoming calls and create reservations for guests.

DUTIES AND RESPONSIBILITIES:

• Greet all guests both hotel and day use.
• Answer incoming hotel calls and create reservations. This includes following the Signature Worldwide Magic Formula, quoting rates and availability, confirming the reservation, and setting up special payment and pre-sets.
• Check in guests. This includes greeting and welcoming the guests, checking to see if the room is available, accepting payment, and assigning a room.
• Check out guests and finalize payment. Bills appropriate third parties when necessary.
• Possess a clear understanding of all room types and amenities.
• Possess a clear understanding of all reservation channels, how guests make reservations on each, and how the hotel accepts payment for each channel.
• Perform room shows to prospective guests.
• Understands general information about the facilities. Reads and initials all memos daily.  Is aware of daily activities and meetings taking place at the hotel.
• Coordinates special room deliveries with the bellman. This includes assigning the room, gathering the inventory, and billing.
• Thoroughly understands and adheres to proper cash, check, credit card, gift certificate, and special payment handling policies.
• Maintains good communication with other Guest Service Agents, housekeepers, managers and all other departments.
• Maintains the cleanliness and neatness of work area.
• Maintains daily duties check list.
• Perform any special projects requested by management during off peak hours.
• Uses proper telephone etiquette.
• Attends mandatory staff meetings.
• Attends quarterly Signature Worldwide’s ™ training sessions.
• Assist any other staff as needed to the best of your abilities.
• Reports any maintenance problems as they occur to the maintenance department and the department head or manager on duty.
• Reports any unusual occurrences or requests to the department head or manager on duty.
• Records all guest requests on the provided log, follows up with the guests when appropriate.
• Completes cross training in breakfast delivery, housekeeping, spa service and maintenance and maintains an understanding of each.
• Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
• Understands that business demands sometimes make it necessary to have employees take on additional duties and responsibilities set forth by management at any time.

COMPETENCY AND QUALIFICATIONS:

To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily.  Requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.                                                                                                                                                           

• Problem Solving - Identifies and resolves problems in a timely manner
• Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance
• Team Work - Contributes to building a positive team spirit
• Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment
• Organizational Support - Follows policies and procedures
• Adaptability - Able to deal with frequent change, delays or unexpected events
• Attendance/Punctuality - Is consistently at work and on time
• Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan
• Initiative - Asks for and offers help when needed
• Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently
• Professionalism - Treats others with respect and consideration regardless of their status or position
• Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality
• Quantity - Meets productivity standards; Completes work in timely manner
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly
• Able to work holidays, weekends and evenings
• Basic typing skills and ability to operate standard office equipment including: copier, fax, telephone, calculator, etc.
• Proficient with Microsoft Word, Excel, PMS (Autoclerk)

PREREQUISITES:

EDUCATION:          High school graduate or equivalent.

EXPERIENCE:        Six months in a customer service field. 

PHYSICAL:              Requires grasping, writing, standing, sitting, climbing stairs, walking, repetitive motions, hearing, visual acuity, and may occasionally have to lift up to 40 pounds. Requires the ability to stand for up to 8 hours.

Located right on the beach, we offer a friendly work environment and have an opportunity everyday to meet people from around the world and show them what makes our "neck of the woods" so special.

Hours and shifts vary depending on time of year and business demands.  Because the front desk is open 24/7/365, interested candidates must be available to work weekends, evenings and holidays.

Thank you for your interest in employment at SeaVenture Beach Hotel and Restaurant. Please submit completed application through the website or drop off in person to our friendly Guest Service Agents at the front desk.

DUTIES AND RESPONSIBILITIES:

• Enters and prepares the room for cleaning.
• Cleans rooms in accordance to specific company minutes per room standard
• Cleans guest rooms, including guest bathrooms and kitchen area if applicable, according to company and franchise standards including, but not limited to: making beds; emptying wastebaskets; hanging shower curtains; sweeping, scrubbing, and clean floors; and dusting furniture
• Replenishes supplies such as drinking glasses, writing and guest directories, bathroom supplies, and linen.
• Deep cleans areas as directed by supervisor including, but not limited to: washing walls, windows, door panels, and sills
• Uses all chemicals in an appropriate manner.
• Turns in all lost and found items as needed
• Cleans the closet.
• Vacuums the carpet.
• Checks and secures the room.
• Attends staff meetings.
• Reports any maintenance problems as they occur to the maintenance department and the department head or manager on duty.
• Reports any unusual occurrences or requests to the department head or manager on duty.
• Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
• Understands that business demands sometimes make it necessary to have employees take on additional duties and responsibilities set forth by management at any time.

COMPETENCY:

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner;
• Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance;
• Team Work - Contributes to building a positive team spirit.
• Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
• Organizational Support - Follows policies and procedures including but not limited to, dress code policies
• Adaptability - Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time.
• Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Asks for and offers help when needed.
• Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently.
• Professionalism - Treats others with respect and consideration regardless of their status or position.
• Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner.
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

POSITION SUMMARY:   Responsible for balancing the revenue and expense transactions which occurred during the day at the hotel and restaurant.  This is a part-time position with up to 24 hours.  Weekend and Holiday availability are required.

DUTIES AND RESPONSIBILITIES: 

• Closes and balances all room accounts.
• Balances cash and credit card receipts.
• Balances direct bill accounts.
• Verifies and balances vouchers.
• Runs a trial balance report.
• Investigates and analyzes out-of-balance situations.
• Makes adjustments or corrections to accounts as needed.
• Completes various computer audit reports.
• Does multiple security checks throughout the evening.
• Completes late night check-ins.
• Collects Breakfast Cards
• Sets up morning beverage service in the lobby.
• Answers phones and makes hotel reservations after hours.
• Attends staff meetings.
• Summarizes the shifts events in a shift report to be e-mailed to Rooms Division Manager, General Manager, Front Office Manager, Maintenance, Housekeeping, the Front Desk and anyone else who would value the information in the report. This should include guest, maintenance or accounting occurrences or problems out of the ordinary.
• Assists in other areas of the department as needed.
• Understands that business demands sometimes make it necessary to have employees take on additional duties, schedule changes, and responsibilities as set forth by management at any time.

COMPETENCY:  To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving – Identifies and resolves problems in a timely manner.
• Customer Service – Responds promptly to customer needs.  Responds to requests for service and assistance.
• Team Work – Contributes to building a positive team spirit.
• Diversity – Shows respect and sensitivity for cultural differences.  Promotes a harassment-free environment.
• Organizational Support – Follows SeaVenture’s policies and procedures.
• Adaptability – Able to deal with frequent change, delays or unexpected events.
• Attendance/Punctuality – Is consistently at work and on time.
• Dependability – Follows instructions, responds to management direction, completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative – Asks for and offers help when needed.
• Planning/Organizing – Prioritizes and plans work activities.  Uses time efficiently.
• Professionalism – Treats others with respect and consideration regardless of their status or position.
• Quality – Demonstrates accuracy and thoroughness.  Applies feedback to improve performance.  Monitors own work to ensure quality.
• Quantity – Meets productivity standards.  Completes work in a timely manner.
• Safety and Security – Observes safety and security procedures.  Reports potentially unsafe conditions.  Uses equipment and materials properly.

PREREQUISITES:

• Education – High school diploma, GED or equivalent.  Must be able to speak, read, write and understanding the primary language(s) used in the workplace.   Must be able to speak and understand the primary language(s) used by guests who visit the workplace.
• Experience – Previous accounting experience desired, but not necessary.
• Skills –Ability to plan and implement programs and policies and to work and communicate well with management, associates, and subordinates.
• Physical – Requires grasping, writing, standing, sitting, climbing stairs, walking, repetitive motions, hearing, and visual acuity.  May occasionally have to lift up to 40 pounds.

Thank you for your interest in employment with SeaVenture Beach Hotel and Restaurant. This is a full time, hourly position. Schedule will vary. Saturday, Sunday, holiday, and evening availability are required.

POSITION TITLE:        Front Office Manager

REPORTS TO:    Rooms Division Manager

POSITION SUMMARY: This position will provide a hands-on approach to managing the general day to day operations of the Front Desk.  The manager will motivate and educate staff as well as make sure the highest level of customer services is provided from all of our staff.  The Front Office Manager will practice a guest first philosophy when resolving service issues.  They will handle pressure situations with ease and work with guests to make sure their expectations are met and exceeded. 

DUTIES AND RESPONSIBILITIES:

Front Office Management

1. Schedules the front office staff.
2. Supervises workloads during shifts, giving direction or assigning projects as needed.
3. Ensures that Standard Operating Procedures are followed and Checklists are being completed each shift.
4. Verifies that accurate room status information is maintained and properly communicated.
5. Files and posts all changes to guests’ room folios and/or service accounts.
6. Manages the front desk petty cash bank. Turns in petty cash slips, and makes change for the front desk cash drawer as necessary.
7. Oversees servicing and security of the safe deposit boxes
8. Works within the allotted budget for the front office
9. Administer breaks as necessary to staff. Make sure all staff is following proper time clock procedures.

Customer Service

1. Resolves guest problems quickly, efficiently, and courteously with a calm demeanor.
2. Maintains a detailed knowledge about the hotel’s services and hours of operations
3. Make sure that all our guests get the highest level of service. Maintain and train the highest levels of customer service to all staff.
4. Anticipates and intervenes in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within hotel policy.
5. Review Customer Surveys and shares results with staff.

Reservations Management

1. Maintains a thorough knowledge of the room rack location, types of rooms, room rack operations, package plans, and discounts.
2. Maintains a thorough understanding of all published media ads, current packages and specials and educates Guest Service Agents as needed.
3. Understands the resort’s policy on guaranteed reservations and no-shows.
4. Maintains an understanding and executes reservations using Signature’s Magic Formula. Trains, coaches and councils all Guest Service Agents on their Signature performance.
5. Audits reservations to ensure accuracy and consistency each Thursday for the weekends arrivals.
6. Reviews Signature “Test Calls” with each Guest Service Agent, coaching where needed.
7. Enforces each reservationist to call Signature’s Call Coaching at least 1 time monthly.
8. Monitors the number of hold rooms daily. Not to exceed 2 hold rooms except in extreme situations.

Training/Human Resources

1. Participates in the selection of front office personnel.
2. Trains, cross-trains, and retains all front office personnel.
3. Develops, implements and trains staff on new Standard Operating Procedures.
4. Writes and distributes company memos in regards to new procedures, packages, etc.
5. Evaluates the job performance of each front office employee along with the Rooms Division Manager
6. Conducts regularly scheduled meetings of front office personnel.
7. Provides Coaching and Counseling to Front Office employees
8. Documents and Executes any Disciplinary action as needed
9. Monitors the Front Office Incentive plan – Provides information to the Accounting Department monthly on Front Desk incentives.

Overall Property Management

1. Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
2. Knows all safety and understands emergency procedures and how to act upon them. Understands accident prevention policies.
3. Maintains the safety of all our staff and guests and the resort and provide a safe working environment.
4. Maintain the general operations of the resort while on their shift.
5. Receives information from the previous shift manager and passes on pertinent details to the oncoming manager.
6. Attends Management Staff Meetings and Daily Line-up.
7. Assists General Manager and Rooms Division Manager with duties as necessary.
8. Understands that business demands sometimes make it necessary to have employees take on additional duties and responsibilities set forth by management at any time.
9. Communicates openly between upper management, Housekeeping, Maintenance and Front Desk line staff.
10. Facilitates monthly volunteer beach clean-up.

Gift Shop Management

1. Responsible for the merchandising, pricing and organizing the gift shop inventory.
2. Review daily sales for accuracy.
3. Inventory gift shop merchandise on the 1^st of each month; report to Accounting.
4. Work to manage expenses and purchases to reach budget goals.

PREREQUISITES:

Education:     Minimum of two-year college degree.  Must be able to speak, read, write, and understand the primary language(s) used in the workplace.  Must be able to speak and understand the primary language(s) used by guests who visit the workplace.

Experience:    Minimum of one year of hotel-desk supervisory experience, handling cash experience, accounting procedures, and general administrative task.

Physical:         Requires fingering, grasping, writing, standing, sitting, walking, repetitive motions, verbal communications, and visual acuity.

POSITION TITLE:        Dishwasher

REPORTS TO:                Management

POSITION SUMMARY:  Performs routine duties in the dishwashing area of the restaurant including washing dishes, taking out the trash, sweeping and mopping floors.

DUTIES AND RESPONSIBILITIES:

• Dishwashing - operate dish machine, clean all dishware and silverware, routine maintenance of floors and waste receptacles
• Take out the trash, make sure the floors are clean, wipe down and re-stock the hand sink supplies when needed. (soap and hand towels)
• Remove plates, glassware, linens, and make sure to restock the bar
• Checking proper wash and rinse temperatures
• Proper use of company equipment to avoid loss (dish breakage, silverware in garbage, any other improper use that may cause loss.)
• Maintain a working pace determined by the amount of business
• Products and materials - must maintain the correct level of par stocks, handling, and storage of all dishwashing materials
• Closing: All trash is taken out, sinks are emptied, cleaned and wiped down and the linens are removed

UNIFORM CODE

• Hat or hairnet must be worn at all times according to state sanitation laws
• Uniform shirt and pants
• Non-slip black or brown shoes
• Apron
• You present yourself in a neat, clean, professional manner (clean uniform each shift, clean, trimmed nails, good personal hygiene, no gum chewing while on duty, etc.)