Employment

REPORTS TO: Director of Sales, Marketing and Catering

POSITION SUMMARY: Acts as Assistant to the Director of Sales, Marketing and Catering by detailing, executing, and supervising weddings and other property events.

DUTIES AND RESPONSIBILITIES:

General

• Communicate with Director of Sales through shift reports, in-person conversations, and copying on emails.
• Maintain a good working relationship with all hotel departments, employees, and guests.
• Have a complete knowledge of event spaces and wedding details.
• Answer all wedding and event inquiries via phone, email, and/or in person in Director of Sales absence, and forward all inquiries to Director of Sales for pricing.
• Enter all wedding inquiries into the Wedding Inquiry Tracking Report.
• Check all Bonotel Reservations in AutoClerk, make reservation modifications in AutoClerk, send Director of Sales any questionable reservations, scan all checked reservations to Director of Sales, and file all reservations in the Bonotel binders.
• Check all Bonotel Reservations at the end of the month to ensure all reservations for the coming month match the Bonotel Arrivals sheet.
• Conduct site visits for potential weddings and banquets.
• Maintain all event calendars to make sure all events are synced and current (and distribute to department managers as necessary): monthly calendar, Function Book, Google Calendar, weekly calendar, and paper calendar.
• Work with accounting to make sure all of the monthly and yearly reports balance.
• Collect all invoices for banquets and weddings, and forward to accounting.
• Maintain marketing files on promotions, e-blasts, and advertisements. Post current ads (with publication and date) on ad boards, and enter all ad information into the quarterly marketing spreadsheets.
• Update the Marketing Calendar with e-blasts and advertisements.
• Create Social Media Calendars every month, and brainstorm themes and ideas to add to social media calendars.
• Take pictures and make Instagram posts multiple times a week.
• Track all client relations in ACT.
• Maintain hotel and wedding package marketing literature.
• Post new events in Pismo Beach to the SeaVenture website every few months.
• Attend mandatory meetings as assigned.
• Lead the BEO Meetings.
• Inventory and order office supplies.
• Attend tradeshows, wedding fairs, community events, and food & wine events as needed.
• Complete and assist with all other duties/projects that are assigned by Director of Sales.

 

 

For Banquet Events

• Make introductions to clients, and email their initial deposit receipts and countersigned contracts.
• Schedule To-Dos in ACT.
• Detail events with clients, create their BEOs, and send to the clients.
• Run all necessary deposits, keep payment information current, and send deposit receipts to clients.
• Order linens (if applicable).
• Print BEOs and distribute to all other departments.
• Revise BEOs and distribute stamped, highlighted versions to all other departments.
• Prepare Estimates of Charges and send to clients.
• Create Seating Diagrams for the client and Restaurant Manager.
• Create buffet signs (as needed) and welcome signs for the front desk and restaurant.
• Create entrée cards and custom menus.
• Send Director of Sales the billing information for AutoClerk.
• Greet guests upon arrival at start of meetings, in Director of Sales absence, and/or as assigned by Director of Sales.
• Create final bills after each event.
• Enter all banquet tickets into the monthly and yearly reports.
• Send Thank You emails to the clients.
• Send Thank You Evaluation Letters to the clients.

For Weddings

• Make introductions to clients, and email them initial deposit receipts, countersigned contracts, and helpful wedding planning timelines.
• Schedule To-Dos in ACT.
• Secure all necessary vendors, collect contracts, get payment information to accounting, send checks with contracts to vendors, and send clients the contact information of their vendors.
• Schedule detailing appointments.
• Detail weddings with clients, create their BEOs, and send to the clients.
• Coordinate weddings from start to finish.
• Run all necessary deposits, keep payment information current, and send deposit receipts to clients.
• Order linens, chairs, favors, and custom Congratulations banner (if necessary).
• Print BEOs and distribute to all other departments.
• Revise BEOs and distribute stamped, highlighted versions to all other departments.
• Prepare Estimates of Charges and send them to clients.
• Get final payment information to accounting and send final checks to vendors.
• Create Seating Diagrams for the client and Restaurant Manager.
• Create welcome signs for the front desk and restaurant.
• Make reminders in the Red Book to order the wedding pre-sets.
• Make preset cards and put it in the trace file.
• Create entrée cards and custom menus.
• Send Director of Sales the billing information for AutoClerk.
• Set up all wedding items/props, take down all wedding items/props at the conclusion of weddings, and store them in the appropriate spaces.
• Coordinate all vendors, clients, and guests during weddings, supervise weddings, and assist all wedding functions.
• Enter all banquet tickets into the monthly and yearly reports.
• Send Thank You emails to the clients.
• Send Thank You Evaluation Letters to the clients.
• Contact Photographers for their photos to use for advertisement purposes.
• Follow up with clients on their Anniversary.
• Write a Wedding Blog after each wedding for the website.

 

COMPETENCY:

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner
• Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance
• Team Work - Contributes to building a positive team spirit
• Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment
• Organizational Support - Follows policies and procedures
• Adaptability - Able to deal with frequent change, delays, or unexpected events
• Attendance/Punctuality - Is consistently at work and on time
• Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan
• Initiative - Asks for and offers help when needed
• Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently
• Professionalism - Treats others with respect and consideration regardless of their status or position
• Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality
• Quantity - Meets productivity standards; Completes work in timely manner

• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly

 

PREREQUSITES:

• Customer Service background
• Outgoing and confident personality
• Detail oriented and organized
• Excellent communication, both written and verbal
• Excel knowledge preferred
• Event/Hospitality background preferred
• Social Media platforms experience, including Facebook and Instagram

Schedule
This is a part time position, with somewhat flexible hours Monday-Thursday, usually 2 days during this time period. Fridays are off, unless there is a wedding the following day. All Saturdays are required, but time period can be somewhat flexible. Execute and work all weddings which are usually on Saturdays, but can occasionally fall on other days of the week. There may be off site events as well and they will usually fall on weekends.

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Thank you for your interest in employment with the SeaVenture Beach Hotel and Restaurant. Our hotel rooms have their own hot tub on the balcony. Your primary duty is to empty, clean, sanitize and refill the tubs for guests and clean the outside area of the hotel room. You will also be responsible for cleaning public areas of the SeaVenture. Desired applicant will have reliable transportation and report to work on time, will be able to hustle to meet check-in deadlines on busy days and be able to redirect focus on slower days to deep clean public areas. Weekend and Holiday availability is required.

DUTIES AND RESPONSIBILITIES:

• Enters and prepares the room for cleaning the spa.
• Maintains own cleaning supplies, uses chemicals correctly
• Removes any debris from the tub and patio areas
• Cleans all patio chairs, tables, and sliding doors leading to the patio.
• Sweeps front entrances, walk ways, hallways, staircases, and removes spider webs and cleans patio lights.
• Attends staff meetings.
• Reports any maintenance problems as they occur to the maintenance department and the department head or manager on duty.
• Reports any unusual occurrences or requests to the department head or manager on duty.
• Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
• Assists in other areas of the department as needed.

 

COMPETENCY: To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner;
• Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance;
• Team Work - Contributes to building a positive team spirit.
• Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
• Organizational Support - Follows policies and procedures including but not limited to, dress code policies
• Adaptability - Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time.
• Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Asks for and offers help when needed.
• Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently.
• Professionalism - Treats others with respect and consideration regardless of their status or position.
• Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner.
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials prop

Experience: Previous housekeeping-related experience desired.

Physical: Requires grasping, writing, standing, sitting, climbing stairs, walking, repetitive motions, hearing, visual acuity, and may occasionally have to lift up to 40 pounds.

DEBERES Y RESPONSABILIDADES:
• Entra y prepara la habitacion y el spa para limpiar.
• Mantiene articulos de limpieza propios, utiliza los quimicos correctamente.
• Elimina los residuos de la tina y el area del patio.
• Limpia todas las sillas del patio, mesas, puertas corredizas que dan al patio.
• Barre las entradas principales, pasillos, escaleras, elimina las telaranas y limpia las luces del patio.
• Asiste a reuniones del personal.
• Informa cualquier problema de mantenimiento cuando este ocurre al departamento de mantenimiento o al encargado en turno.
• Informa de cualquier acontecimiento inusual , o requerimiento al encargado en turno.
• Ayuda en otras areas del departamento segun sea nesesario.
• Comprende que aveces por las nesesidades del negocio tenemos que asignar tareas adicionales establecidas por el gerente en
cualquier momento.

EXPERIENCIA: Experiencia relacionada con el servicio de limpieza es deseado.
REQUERIMIENTOS FISICOS: Se requiere usar fuerza, escribir, estar parado, sentado, subir escaleras, caminar, movimientos repetitivos, la audicion, y agudeza visual, en ocasiones es nesesario levantar hasta 40 libras.

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DUTIES AND RESPONSIBILITIES:

• Enters and prepares the room for cleaning.
• Cleans rooms in accordance to specific company minutes per room standard
• Cleans guest rooms, including guest bathrooms and kitchen area if applicable, according to company and franchise standards including, but not limited to: making beds; emptying wastebaskets; hanging shower curtains; sweeping, scrubbing, and clean floors; and dusting furniture
• Replenishes supplies such as drinking glasses, writing and guest directories, bathroom supplies, and linen.
• Deep cleans areas as directed by supervisor including, but not limited to: washing walls, windows, door panels, and sills
• Uses all chemicals in an appropriate manner.
• Turns in all lost and found items as needed
• Cleans the closet.
• Vacuums the carpet.
• Checks and secures the room.
• Attends staff meetings.
• Reports any maintenance problems as they occur to the maintenance department and the department head or manager on duty.
• Reports any unusual occurrences or requests to the department head or manager on duty.
• Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
• Understands that business demands sometimes make it necessary to have employees take on additional duties and responsibilities set forth by management at any time.

 

COMPETENCY:

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner;
• Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance;
• Team Work - Contributes to building a positive team spirit.
• Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
• Organizational Support - Follows policies and procedures including but not limited to, dress code policies
• Adaptability - Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time.
• Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Asks for and offers help when needed.
• Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently.
• Professionalism - Treats others with respect and consideration regardless of their status or position.
• Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner.
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

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POSITION TITLE:        Maintenance Person

REPORTS TO:                Chief Engineer

POSITION SUMMARY:  Performs routine duties in the maintenance and upkeep of guestrooms and spas under supervision of the Chief Engineer.

DUTIES AND RESPONSIBILITIES:

• Electrical projects and repairs
• Daily cleaning of the pool and spa and general maintenance issues
• Trash pick up
• Minor guest room repair
• Inspect hotel grounds daily for cleanliness issues
• Must know how to sweat copper and complete plumbing projects
• Painting
• Carpet and vinyl cleaning
• General repairs to hotel equipment
• Basic carpentry
• Must know how to do drywall repair and texturing
• Keep hotel guest rooms and equipment in best possible condition
• Performs all assigned side work duties regularly, promptly and correctly
• Complies fully and consistently with all the hotel conditions of employment, safety practices, and standards of uniform, grooming, and personal hygiene
• Complies promptly with special requests of management
• Knows layout of hotel grounds and all equipment and supplies
• Reports any problems to supervisor
• Communicates pleasantly and courteously with guests, management, and co-workers
• Attends and reports on time for all meetings and training sessions scheduled by management
• Works cooperatively with others in a team effort
• May perform other work related duties as requested by manager
• Fill in as needed in different departments (spa, housekeeping, time shares)
• Event set up and take down and special scheduling for event days
• Evening availability as necessary
• Must be able to work weekends and holidays

COMPETENCY:

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner
• Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance
• Team Work - Contributes to building a positive team spirit
• Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment
• Organizational Support - Follows policies and procedures including but not limited to, dress code policies
• Adaptability - Able to deal with frequent change, delays, or unexpected events
• Attendance/Punctuality - Is consistently at work and on time
• Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan
• Initiative - Asks for and offers help when needed
• Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently
• Professionalism - Treats others with respect and consideration regardless of their status or position
• Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality
• Quantity - Meets productivity standards; Completes work in timely manner
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly

APPLY NOW