Employment

POSITION SUMMARY: This position primary responsibility is to supervise the operation, maintenance and repair of hotel and restaurant equipment, tools and facilities. This position requires overall maintenance knowledge of hotels and trouble shooting ability with skills in painting, HVAC, carpentry, landscaping, plumbing and electrical, pool and hot tub equipment, tool usage and construction. This person must be able to work independently, as well as, with others.

DUTIES AND RESPONSIBILITIES:

• Supervise, develop and maintain ongoing maintenance operation for hotel including refrigeration, heating, plumbing, water treatment, preventive maintenance, hotel rooms, ice machines, hot tubs, lighting, kitchen equipment water softeners, switch rooms, roof exhausts, electrical substations, etc.
• Maintain the exterior of the building, parking garage and common areas.
• Maintain the interior of the building, guest rooms, stairwells, hallways, patios and hot tubs.
• Ensure projects are completed according to specifications and on time by studying work schedules and estimating worker-hour requirements for completion. Establish or adjust work procedures to meet the production schedules.
• Work closely with Housekeeping and Front Desk Manager, Restaurant Manager and Chef to ensure coordination of activities.
• Work with Vendors.
• Aid and instruct craftsmen in scheduling work, ordering materials and completing assignments by a specified date.
• Budget material and labor expenses and submit these assessments to the hotel manager.
• Perform work within departmental expense plans.
• Analyze and resolve work problems, or assist workers in solving problems. Initiate or suggest plans to motivate workers. Recommend or initiate personnel actions, such as training, promotions, transfers, discharges and disciplinary measures. Reward employees who meet/exceed expectations.
• Interprets specifications, job orders, and company policies to workers and enforces safety regulations.
• Establishes or adjusts work procedures to meet production schedules, recommends measures to improve production.
• May set up machines and equipment.
• Other duties as assigned.

MANAGEMENT ACTIVITIES:

• Interview, select and train associates
• Set and Adjust associates’ rates of pay and hours of work
• Direct the work of associates
• Appraise associates’ productivity and effieciency for purpose of recommending promotions or other changes in status.

• Handle associate complaints

• Discipline associates if needed
• Plan the work
• Determine the techniques to be used
• Apportion the work among associates
• Determine types of materials, supplies, machinery, equipment/tools used or merchandise to be bought, stocked and sold.
• Control the flow and distribution of materials or merchandise and supplies
• Provide for the safety and security of the employees or the property
• Plan and control budget
• Monitor or implement legal compliance measures

COMPETENCY:

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner
• Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance
• Team Work - Contributes to building a positive team spirit
• Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment
• Organizational Support - Follows policies and procedures including but not limited to, dress code policies
• Adaptability - Able to deal with frequent change, delays, or unexpected events
• Attendance/Punctuality - Is consistently at work and on time
• Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan
• Initiative - Asks for and offers help when needed
• Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently
• Professionalism - Treats others with respect and consideration regardless of their status or position
• Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality
• Quantity - Meets productivity standards; Completes work in timely manner
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly

QUALIFICATONS & EXPERIENCE:

• Five years of experience with hotels
• The Chief Engineer must be willing to respond to emergencies, even if after hours, and work with corporate maintenance on special remodeling projects or capital expenditure needs.
• Compensation: Salary plus Benefits

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DUTIES AND RESPONSIBILITIES:

• Electrical projects and repairs
• Daily cleaning of the pool and spa and general maintenance issues
• Trash pick up
• Minor guest room repair
• Inspect hotel grounds daily for cleanliness issues
• Must know how to sweat copper and complete plumbing projects
• Painting
• Carpet and vinyl cleaning
• General repairs to hotel equipment
• Basic carpentry
• Must know how to do drywall repair and texturing
• Keep hotel guest rooms and equipment in best possible condition
• Performs all assigned side work duties regularly, promptly and correctly
• Complies fully and consistently with all the hotel conditions of employment, safety practices, and standards of uniform, grooming, and personal hygiene
• Complies promptly with special requests of management
• Knows layout of hotel grounds and all equipment and supplies
• Reports any problems to supervisor
• Communicates pleasantly and courteously with guests, management, and co-workers
• Attends and reports on time for all meetings and training sessions scheduled by management
• Works cooperatively with others in a team effort
• May perform other work related duties as requested by manager
• Fill in as needed in different departments (spa, housekeeping, time shares)
• Event set up and take down and special scheduling for event days
• Evening availability as necessary
• Must be able to work weekends and holidays

COMPETENCY:

• To perform the job successfully, an individual should demonstrate the following competencies:
• Problem Solving - Identifies and resolves problems in a timely manner
• Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance
• Team Work - Contributes to building a positive team spirit
• Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment
• Organizational Support - Follows policies and procedures including but not limited to, dress code policies
• Adaptability - Able to deal with frequent change, delays, or unexpected events
• Attendance/Punctuality - Is consistently at work and on time
• Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan
• Initiative - Asks for and offers help when needed
• Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently
• Professionalism - Treats others with respect and consideration regardless of their status or position
• Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality
• Quantity - Meets productivity standards; Completes work in timely manner
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly

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Duties and Responsibilities:

• Prepares all foods in accordance to standard recipes and as specified by the guest
• Visually inspects, selects and uses only food items of the highest quality in the preparation of all menu items
• Checks and controls the proper storage of product and portion control, e.g., especially high cost meat and fish items
• Keeps all refrigeration, storage, equipment and work areas in clean, working condition to comply with health department regulations
• Maintains overall cleanliness of kitchen
• Performs general cleaning tasks using standard hotel cleaning product as assigned by supervisor to adhere to health standards
• Keeps floors dry and clean to avoid slip/fall accidents
• Performs other duties as requested, such as, cross-training, moving supplies and equipment, cleaning up spills, etc
• Reports suspicious persons or activities to a supervisor immediately

Competency:

• The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
• Good working knowledge of the fundamentals of cooking
• Good working knowledge of accepted standards of sanitation
• Knowledge of operating all kitchen equipment, i.e., stoves, ovens, broilers, slicers, steamers, kettles, etc.
• Basic mathematical skills necessary to understand recipes, measurements, requisition amounts and portion sizes
• Sufficient manual dexterity of hand in order to use all kitchen equipment, i.e., knives, spoons spatulas, tongs, slicers, etc.
• Ability to stand and work continuously in confined spaces
• Ability to perform duties within extreme temperature ranges
• Problem Solving - Identifies and resolves problems in a timely manner
• Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance
• Team Work - Contributes to building a positive team spirit
• Diversity - Shows respect and sensitivity for cultural differences; Promotes an harassment-free environment
• Organizational Support - Follows policies and procedures
• Adaptability - Able to deal with frequent change, delays or unexpected events
• Attendance/Punctuality - Is consistently at work and on time
• Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan
• Initiative - Asks for and offers help when needed
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently
• Professionalism - Treats others with respect and consideration regardless of their status or position
• Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality
• Quantity - Meets productivity standards; Completes work in timely manner
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly

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Thank you for your interest in employment with the SeaVenture Beach Hotel and Restaurant. Our hotel rooms have their own hot tub on the balcony. Your primary duty is to empty, clean, sanitize and refill the tubs for guests and clean the outside area of the hotel room. You will also be responsible for cleaning public areas of the SeaVenture. Desired applicant will have reliable transportation and report to work on time, will be able to hustle to meet check-in deadlines on busy days and be able to redirect focus on slower days to deep clean public areas. Weekend and Holiday availability is required.

DUTIES AND RESPONSIBILITIES:

• Enters and prepares the room for cleaning the spa.
• Maintains own cleaning supplies, uses chemicals correctly
• Removes any debris from the tub and patio areas
• Cleans all patio chairs, tables, and sliding doors leading to the patio.
• Sweeps front entrances, walk ways, hallways, staircases, and removes spider webs and cleans patio lights.
• Attends staff meetings.
• Reports any maintenance problems as they occur to the maintenance department and the department head or manager on duty.
• Reports any unusual occurrences or requests to the department head or manager on duty.
• Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
• Assists in other areas of the department as needed.

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POSITION TITLE:        Guest Service Agent

REPORTS TO:             Front Office Manager

POSITION SUMMARY:  Provide customer service to all resort guests (hotel guest or non-hotel guest) who come to stay in the hotel, use on site facilities, or gather information for an upcoming stay or event.  Work with a computerized property management system.  Check guests in and out of the hotel.   Answer incoming calls and create reservations for guests.

DUTIES AND RESPONSIBILITIES:

• Greet all guests both hotel and day use.
• Answer incoming hotel calls and create reservations. This includes following the Signature Worldwide Magic Formula, quoting rates and availability, confirming the reservation, and setting up special payment and pre-sets.
• Check in guests. This includes greeting and welcoming the guests, checking to see if the room is available, accepting payment, and assigning a room.
• Check out guests and finalize payment. Bills appropriate third parties when necessary.
• Possess a clear understanding of all room types and amenities.
• Possess a clear understanding of all reservation channels, how guests make reservations on each, and how the hotel accepts payment for each channel.
• Perform room shows to prospective guests.
• Understands general information about the facilities. Reads and initials all memos daily.  Is aware of daily activities and meetings taking place at the hotel.
• Coordinates special room deliveries with the bellman. This includes assigning the room, gathering the inventory, and billing.
• Thoroughly understands and adheres to proper cash, check, credit card, gift certificate, and special payment handling policies.
• Maintains good communication with other Guest Service Agents, housekeepers, managers and all other departments.
• Maintains the cleanliness and neatness of work area.
• Maintains daily duties check list.
• Perform any special projects requested by management during off peak hours.
• Uses proper telephone etiquette.
• Attends mandatory staff meetings.
• Attends quarterly Signature Worldwide’s ™ training sessions.
• Assist any other staff as needed to the best of your abilities.
• Reports any maintenance problems as they occur to the maintenance department and the department head or manager on duty.
• Reports any unusual occurrences or requests to the department head or manager on duty.
• Records all guest requests on the provided log, follows up with the guests when appropriate.
• Completes cross training in breakfast delivery, housekeeping, spa service and maintenance and maintains an understanding of each.
• Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
• Understands that business demands sometimes make it necessary to have employees take on additional duties and responsibilities set forth by management at any time.

COMPETENCY AND QUALIFICATIONS:

To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily.  Requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.                                                                                                                                                           

• Problem Solving - Identifies and resolves problems in a timely manner
• Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance
• Team Work - Contributes to building a positive team spirit
• Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment
• Organizational Support - Follows policies and procedures
• Adaptability - Able to deal with frequent change, delays or unexpected events
• Attendance/Punctuality - Is consistently at work and on time
• Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan
• Initiative - Asks for and offers help when needed
• Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently
• Professionalism - Treats others with respect and consideration regardless of their status or position
• Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality
• Quantity - Meets productivity standards; Completes work in timely manner
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly
• Able to work holidays, weekends and evenings
• Basic typing skills and ability to operate standard office equipment including: copier, fax, telephone, calculator, etc.
• Proficient with Microsoft Word, Excel, PMS (Maestro)

PREREQUISITES:

EDUCATION:          High school graduate or equivalent.

EXPERIENCE:        Six months in a customer service field. 

PHYSICAL:              Requires grasping, writing, standing, sitting, climbing stairs, walking, repetitive motions, hearing, visual acuity, and may occasionally have to lift up to 40 pounds. Requires the ability to stand for up to 8 hours.

Located right on the beach, we offer a friendly work environment and have an opportunity everyday to meet people from around the world and show them what makes our "neck of the woods" so special.

Hours and shifts vary depending on time of year and business demands.  Because the front desk is open 24/7/365, interested candidates must be available to work weekends, evenings and holidays.

Thank you for your interest in employment at SeaVenture Beach Hotel and Restaurant. Please submit completed application through the website or drop off in person to our friendly Guest Service Agents at the front desk.

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Looking for a new job that has a flexible schedule and great benefits?  We are looking for team players with positive attitudes and who are motivated to do quality work that they are proud of.  Positions available are full or part time.  Part time flexible hours available from 12 PM to 4 PM or 11AM to 4 PM. 

Benefits:  Flexible shifts, paid sick leave, up to 5 paid holidays, affordable medical insurance (at full time status), AFLAC, competitive pay, employee referral program, in-house training, hotel, dining and golf discounts

Duties/responsibilities include: Cleaning guest rooms including bathrooms and kitchen area if applicable, making beds, emptying wastebaskets, hanging shower curtains, sweeping, scrubbing, and cleaning floors; dusting furniture, replenish guest rooms supplies.  Performs other duties as assigned.  Safety is of the utmost importance so wearing masks and using other PPE is required.

DUTIES AND RESPONSIBILITIES:

• Enters and prepares the room for cleaning.
• Cleans rooms in accordance to specific company minutes per room standard
• Cleans guest rooms, including guest bathrooms and kitchen area if applicable, according to company and franchise standards including, but not limited to: making beds; emptying wastebaskets; hanging shower curtains; sweeping, scrubbing, and clean floors; and dusting furniture
• Replenishes supplies such as drinking glasses, writing and guest directories, bathroom supplies, and linen.
• Deep cleans areas as directed by supervisor including, but not limited to: washing walls, windows, door panels, and sills
• Uses all chemicals in an appropriate manner.
• Turns in all lost and found items as needed
• Cleans the closet.
• Vacuums the carpet.
• Checks and secures the room.
• Attends staff meetings.
• Reports any maintenance problems as they occur to the maintenance department and the department head or manager on duty.
• Reports any unusual occurrences or requests to the department head or manager on duty.
• Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
• Understands that business demands sometimes make it necessary to have employees take on additional duties and responsibilities set forth by management at any time.
   

COMPETENCY:

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner;
• Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance;
• Team Work - Contributes to building a positive team spirit.
• Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
• Organizational Support - Follows policies and procedures including but not limited to, dress code policies
• Adaptability - Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time.
• Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Asks for and offers help when needed.
• Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently.
• Professionalism - Treats others with respect and consideration regardless of their status or position.
• Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner.
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

APPLY NOW